FAQ

📝 Orders

Q: Can I modify my order after it has been confirmed?
A: We can make changes only within 2 hour of placing your order—after that, it may already be processing.

Q: Can I cancel my order after placing it?
A: Yes, cancellations are possible within 4 hour of order confirmation. After that window, processing begins and cancellation may not be available.

Q: How do I track my order?
A: Once your order ships, you Can contact us through whatsapp or via Our Social Media

Q: What should I do if I received the wrong item?
A: Contact us within 48 hours. Send a photo of the item received and your order number. We'll correct it promptly.

Q: Can I change my shipping address after placing an order?
A: Yes, if you contact us within 3 hour of placing the order. After that, we may not be able to update it.

📦 Shipping & Delivery

Q: Do you offer free shipping?
A: Yes—standard shipping is free for orders over 14 JOD.

Q: How long does shipping take?
A: Typically 1–2 business days within Jordan.

Q: Do you ship internationally?
A: Yes currently. We ship to Jordan & Palestine & UAE & Saudi Arabia & Iraq .

Q: Can I choose a specific delivery date?
A: Unfortunately, no. Delivery dates cannot be specified currently.

💳 Payment

Q: What payment methods do you accept?
A: We accept Cliq, bank transfers, and mobile wallets (e.g. Zain Cash).

Q: Is cash on delivery available?
A: Yes—cash on delivery is available within Jordan.

Q: Are prices inclusive of taxes?
A: Yes—all prices include applicable Jordanian taxes.

Q: Is my payment information secure?
A: Absolutely—our payments are processed securely using industry-standard encryption via Shopify.

🔄 Returns & Refunds

Q: What is your return policy?
A:

  • Damaged items: Contact us within 48 hours with a photo and we’ll replace at no cost.

  • Personal dissatisfaction: Return within 2 days, unused and in original condition. A 2 JOD shipping fee applies.

Q: How do I request a refund or exchange?
A:  call +962781368025 or contact us through Whatsapp

Q: How long does it take to process a refund?
A: Usually 1–3 business days after we receive the returned item.

Q: Can I return an opened product?
A: Yes

Q: Are there any return fees?
A: A shipping fee of 2 JOD applies only if the return is due to personal preference—not product issues.

🧴 Products

Q: Are your perfumes original or inspired?
A: We create high-quality alternatives inspired by popular originals, crafted to last and delight.

Q: How long does the fragrance last?
A: Most fragrances last 6–8 hours on skin, longer on clothing.

Q: Do you offer samples before purchasing?
A: Yes—we offer mini sample vials (2 ml) so you can test before committing to a full bottle for only 1 JOD.

📞 Customer Support

Q: How can I contact you?
A:

Q: Do you offer customer support on weekends?
A: Currently—support is available Saturday through Thursday.

Q: What are your customer service hours?
A: 9:00 AM–6:00 PM (Amman Time), Saturday to Thursday.

Q: Is there a live chat option available?
A: Not yet, but we're working on it! Feel free to reach us via WhatsApp or Our social media

Q: How long does it take to get a response?
A: We typically respond within 15 min , often much faster.